Company Information
JOBEXPO MA S.A.R.L A.U
Société À Responsabilité Limitée A.U
Siège social: ANGLE AVENUE YACOUB AL MANSOUR, IMM AL AMIRA 3, 2EME ETAGE, BUREAU 21BIS, GUELIZ MARRAKECH
RC: 144463 | I.F: 60198330 | T.P: 45311585
Email: info@jobexpo.ma
Important Notice
Please read this policy carefully before making any purchases.Our refund policy is designed to be fair and transparent while protecting both our customers and our business. By making a purchase, you acknowledge that you have read and understood this refund policy.
1. Introduction
This Refund Policy outlines the terms and conditions for refunds on JobExpo.ma services, including subscription plans and stand bookings. We are committed to providing fair and transparent refund policies that comply with Moroccan consumer protection laws and follow industry standards similar to LinkedIn and other professional platforms.
All refund requests are evaluated on a case-by-case basis, and we reserve the right to approve or deny refunds based on the circumstances and evidence provided.
2. Subscription Refunds
✅ When Refunds Are Available
Technical Issues
Refunds may be granted if you experience significant technical issues on our side that prevent you from using the core features of your subscription plan.
Service Unavailability
If our service is unavailable for an extended period (more than 24 hours) due to maintenance or technical problems, we may offer partial refunds or service credits.
Billing Errors
Refunds for billing errors, duplicate charges, or incorrect amounts will be processed immediately upon verification.
❌ When Refunds Are NOT Available
Change of Mind
No refunds for change of mind, buyer's remorse, or if you simply decide you don't need the service.
Service Used Successfully
No refunds if you successfully used any part of the service, even if some features were unavailable.
Account Violations
No refunds if your account is suspended or terminated due to violations of our Terms of Service.
Free Trial Period
No refunds for charges incurred during free trial periods if you did not cancel before the trial ended.
2.1 Refund Process for Subscriptions
Step 1: Contact our support team at info@jobexpo.ma
Step 2: Provide detailed explanation of the issue and any supporting evidence
Step 3: Include your account details and subscription information
Step 4: Wait for our review (typically 3-5 business days)
Step 5: If approved, refund will be processed within 7-14 business days
3. Stand Booking Refunds
✅ When Refunds Are Available
Event Cancellation by JobExpo
Full refunds will be provided if we cancel the event due to circumstances beyond our control.
Significant Event Changes
Partial refunds may be offered if we make significant changes to the event that materially affect the value of your stand booking.
Billing Errors
Refunds for billing errors, duplicate charges, or incorrect amounts will be processed immediately upon verification.
❌ When Refunds Are NOT Available
Change of Plans
No refunds for change of plans, inability to attend, or scheduling conflicts.
Business Circumstances
No refunds due to business circumstances, budget changes, or company decisions.
Personal Emergencies
No refunds for personal emergencies, health issues, or travel restrictions.
Confirmed Bookings
Once your stand booking is confirmed and payment is processed, the booking is final and no refunds will be issued under normal circumstances.
3.1 Stand Booking Payment Terms
Payment Requirements: Full payment is required before the event day. However, we understand that businesses may need flexible payment arrangements.
Flexible Payment Options: Our dedicated managers can work with you to establish payment schedules that accommodate your business needs, while ensuring 100% payment is received before the event.
Contact for Arrangements: If you need flexible payment terms, please contact our dedicated manager at info@jobexpo.ma to discuss payment arrangements.
3.2 Transfer Policy
In exceptional cases, we may allow you to transfer your stand booking to another company or individual, subject to our approval and a transfer fee. Contact us for more information.
4. Refund Processing
4.1 Processing Time
- Review Period: 5-10 business days for evaluation
- Processing Time: 14 business days after approval
- Bank Processing: Additional 3-5 business days for bank transfers
4.2 Refund Methods
- Refunds will be issued to the original payment method
- Credit card refunds appear on your statement within 5-10 business days
- Bank transfer refunds may take 3-5 additional business days
4.3 Refund Amount
- Full refund of the subscription amount (if approved)
- No refund of processing fees or taxes
- Partial refunds may be considered for partial service periods
5. Dispute Resolution
If you disagree with our refund decision, you may:
- Request Review: Ask for a second review with additional evidence
- Escalate: Contact our management team with detailed documentation
- Legal Action: Pursue legal remedies under Moroccan law
We are committed to fair resolution of disputes and will work with you to find a mutually acceptable solution.
6. Consumer Rights Under Moroccan Law
This refund policy is designed to comply with Moroccan consumer protection laws, including:
- Law No. 31-08 on consumer protection
- Law No. 09-08 on the protection of personal data
- E-commerce regulations and consumer rights
Consumers retain their legal rights under Moroccan law, and this policy does not limit those rights.
7. Contact Information
For refund requests or questions about this policy, please contact us:
By Mail
JOBEXPO MA S.A.R.L A.U
ANGLE AVENUE YACOUB AL MANSOUR
IMM AL AMIRA 3, 2EME ETAGE
BUREAU 21BIS, GUELIZ MARRAKECH
Required Information for Refund Requests
- Your full name and account email
- Order/transaction ID
- Date of purchase
- Detailed description of the issue
- Screenshots or evidence of the problem
- Proof that you did not use the service
8. Policy Updates
We may update this Refund Policy from time to time. Changes will be effective immediately upon posting on our website. We will notify users of material changes by:
- Email notification to registered users
- Prominent notice on our website
- Updated policy date at the top of this page
Continued use of our services after policy changes constitutes acceptance of the updated policy.
© 2025 JOBEXPO MA S.A.R.L A.U. All rights reserved.